Your Passengers, Our Priority
CDS provides a comprehensive range of passenger handling services, from ticketing to airline lounge management to load control. In everything we do, passenger satisfaction is our priority and our aim is to reflect and enhance our client airlines’ standards. Our experienced team is trained to deliver a warm, professional, and efficient passenger experience at Owen Roberts International Airport.
Our passenger services:
- Check-in Services
- Ticketing & Reservations
- Transfer & Arrivals Services
- Departure Gate Services
- Baggage Services
- Special Assistance (PRM/WCHC)
- Flight Disruption Coordination
- Operation (weight and balance)
- Customs & Immigration Liaison
- Lounge Management
Airlines We Serve
CDS currently provides passenger handling services for major airlines operating into Grand Cayman, including American Airlines, Southwest Airlines, British Airways, and IBC Airways. Our team is trained to each airline’s specific service standards, ensuring a consistent, on-brand passenger experience for your travellers.
Accessibility & Special Assistance
CDS is committed to providing equal access to all passengers. Our team is fully trained in assisting passengers with reduced mobility (PRM), including wheelchair assistance from kerb to aircraft and specialist handling of mobility equipment. Special assistance requests should be communicated at least 48 hours before arrival wherever possible.
Irregular Operations (IROPS) Support
Flight delays and cancellations are handled by our experienced IROPS team, who coordinate passenger rebooking, hotel accommodation, meals, and communications on behalf of the airline. Our goal is to minimise passenger disruption and protect your airline’s reputation even in challenging situations.
Operating Hours
Passenger services are available across all scheduled flight operations. Contact our operations team at +345 949 8960.
